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Complaint Letters | Sample Letters

Category Archives: Complaint Letters Complaint Letter to Bank Manager

When a customer has a complaint about the bank account which is not resolved, he or she can write a complaint letter to manager, clearly stating the problem and requesting to take an action on that. This complaint letter should be precise citing the nature of the complaint clearly. Here is a sample complaint letter… Read More »

Category: Complaint Letters Complaint Letter to A Subordinate

At workplace if an employee has a problem with a subordinate which needs to be addressed by the superiors, then he or she can write a complaint letter to subordinate as a warning action. This letter is strictly official which is going to be kept in the employee file as a record, so one has… Read More »

Category: Complaint Letters Complaint Letter For Apartment Management

When a person is facing a problem in his or her apartment which needs to be fixed by the landlord or apartment management, he or she needs to submit a written complaint letter for apartment management.  In this letter the person needs to advise the management of the problem or the issue to be resolved… Read More »

Category: Complaint Letters Complaint Letter For Insurance Agent

When an insurance policy holder feels that he or she has been wronged by the insurance agent, then a complaint letter for insurance agent should be filed. The complaint needs to be addressed in detail in this letter as in how the agent wronged the policy holder; by selling a product or service not appropriate… Read More »

Category: Complaint Letters Response to Customer Complaint Letter

Upon receiving a complaint from a customer about a product or service, reputed companies immediately send a response letter to the customer acknowledging the issue. Response to customer complaint letters are written by companies, to let the customer know that his or her words are important to the company, the company will take immediate action… Read More »

Category: Complaint Letters Personal Business Complaint Letter

A personal business complaint letter is written in order to file a personal complaint against the business outlet-moncler-italy-rid-111275.html. outlet moncler trebaseleghe about the inconveniences caused due to them. This complaint letter is normally addressed to the higher officials. In case the complaint has already been made previously, all the relevant details must be included in the letter. The letter… Read More »

Category: Complaint Letters Formal Employee Complaint Letter

A formal employee complaint letter is normally written to the human resource department complaining them about an employee who caused inconvenience to you. The letter must contain a description about the incident along with the time and date. The tone of a formal employee complaint letter must be polite and formal. Sample Formal Employee Complaint… Read More »

Category: Complaint Letters HR Employee Complaint Letter

When people from different background and culture work together it is very common to face issues. When co workers face problems with one another, an HR employee complaint letter comes into play. The HR can be informed about the issue through a formal complaint so that appropriate actions can be taken. Sample HR Employee Complaint… Read More »

Category: Complaint Letters Insurance Claim Complaint Letter

An insurance claim complaint letter is normally written by the individual to the insurance company complaining them about their services related to claim. The reason for complain may vary from person to person. All the details regarding the insurance policy like insurance number, validity etc must be included within the letter. Sample Insurance Claim Complaint… Read More »

Category: Complaint Letters Customer Service Complaint Letter

A customer service complaint letter is often written because of the unsatisfactory services offered to the customer. The letter is normally addressed to the firm and should be written in a formal tone. It should contain a description of the incident which led to your complaint. Sample Customer Service Complaint Letter To, Mr. John Smith,… Read More »

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moncler mens jackets flannels Customer Dissatisfaction: The Fine Art Of The Funny Complaint Customer Dissatisfaction: The Fine Art Of The Funny Complaint Listen · 4:23 4:23 Toggle more options Download Embed Embed "> <iframe src="https://www./player/embed/335702394/337602106" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player"> Transcript Facebook Twitter Google+ Email August 3, 2014 5:02 PM ET Heard on All Things Considered NPR Staff

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Anthony Matthews collects letters from dissatisfied customers — including himself — at his website, Dear Customer Relations . He's crowd-funding a book based on the site. Courtesy of Anthony Matthews hide caption

toggle caption Courtesy of Anthony Matthews Anthony Matthews collects letters from dissatisfied customers — including himself — at his website, Dear Customer Relations . He's crowd-funding a book based on the site.

Courtesy of Anthony Matthews

Anthony Matthews is something of a master of the customer complaint. He's sent detailed, humorous letters to car companies, hotels and airlines — with successful results. He posts his carefully composed missives and the companies' responses at his website, Dear Customer Relations , which is also his characteristic opening line.

The letter that started it all was written on a typewriter 25 years ago.

Hear The Full Rover Complaint Hear Anthony Matthews read his full complaint about his Rover. Toggle more options Embed Embed "> <iframe src="https://www./player/embed/335702394/337631102" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">

"Just imagine it! It's January 1989 and you've just purchased a gleaming ex-demonstration Rover 820e with only 3,000 miles on the clock," Matthews writes.

The car had a multitude of troubles, explained in paragraph after paragraph, but the letter hits its climax when Matthews writes about how his heater was on full blast in the middle of the summer, and he couldn't shut it off. He had to roll down his windows to keep cool — but then he drove right through a downpour. When he went to roll up his windows, they didn't go up.

"There you are, cruising along the motorway. Your left side, in the full blast of the heater, is slowly cooking to a perfect medium-rare," he writes. "Your right side is immersed in a torrent of cold water hitting you at 70 miles per hour. The car is slowly filling with water. Your sauna is turning into a paddling pool."

The letter was a smashing success, Matthews tells NPR's Eric Westervelt. "They took the car away for a whole month and they basically rebuilt it from the chassis upwards, "he says. "And that was the start of it all."

Hear The Full Milkman Complaint Hear Anthony Matthews read his complaint about Barry. Listen Toggle more options Download Embed Embed "> <iframe src="https://www./player/embed/335702394/337630986" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">

A more recent letter concerned a noisy milkman named Barry. "He'd been ruining our sleep for many years," Matthews says, by noisily delivering milk in the middle of the night. So Matthews wrote a letter to the milkman's boss, which read in part:

"He enters the cul-de-sac in first gear with foot to the floor, brakes abruptly, jumps out to make his delivery and then reverses back the way he came with the needle on his rev counter well into the red zone before a quick handbrake turn then back to first gear before screaming off down the street to wake up other people. Barry evidently has yet to discover second, third and fourth gears. He may as well deliver the milk in a Harrier Jump Jet."

That letter, too, had the desired effect. From that day forward, Barry was a different milkman: "He had to stop at the end of the street and carry the milk in on foot."

To some, Matthews' epic customer complaints make him a hero, but he says his friends and family regularly call his letter-writing a little bonkers.

More On Customer Service All Tech Considered Better Culture Could Have Prevented Viral Comcast Call All Tech Considered Comcast 'Embarrassed' By The Service Call Making Internet Rounds The Salt Cheesecake Factory, IBM Team Up To Crack The Code Of Customer Bliss All Tech Considered Twitter Lets Customers Skip Recordings, And Make Choices Books 'Your Call Is (Not That) Important To Us'

"At the end of the day, it's all about having a bit of fun, really," Matthews says.

And his website features more than just his own compositions: "These days, a lot of people send complaints to me, and so I have great fun on a weekend going through my inbox for some of the stuff that's flying around the world," he says. "It's great."

As an expert on the art of writing complaints, Matthews has a few pieces of advice for would-be complainers. Humor, which is evident in all his letters, is one of them, but his biggest tip of all has to do with delivery.

"First thing is, write a real letter — not an email. Because you can't delete an envelope," he says. "And people get too much email, so for letters, these days, they don't get many letters — so your letter stands out. It's worth doing."

And if he were talking with customer relations on the phone — as in the painful Comcast call that made the rounds on social media recently — Matthews says he'd make sure he had the customer representative's name.

"We're all programmed to divert our attention immediately when we hear our name, so the first thing I would do is I would use his name a lot," he says.

His second phone tip? Turn the tables. "As I understand it, most of these guys who do this job, they're not allowed to actually put the phone down — it has to be the customer," Matthews says. "So you can then reverse it and keep him talking for another 20 minutes."

Take a walk, have a nice dinner — and let the customer service rep get a taste of frustration for a change.

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Complaint Letter of Complaint About a Neighbor

The l etter of complaint about a neighbor which may be coursed to a homeowners’ association (HOA) or a landlord expresses the inconvenience experienced by a tenant over violations of agreed-upon rules of conduct in the re

sidential area.

When verbal requests for a neighbor to modify inappropriate behavior (like making a lot of noise at night until the wee hours of the morning or engaging in illegitimate activities) fall on deaf ears, a formal letter of complaint may be sent to the landlord or HOA.

The letter may reasonably state the details pertaining to the breach of protocol while in the residential area, where homeowners or tenants have paid a premium to live in tranquility. Here’s a sample letter of complaint about a neighbor addressed to the property manager:


December 2, 2010

Mr. Glenn Adams Property Manager Capitol Apartment Complex Harrisburg, Pennsylvania 08264

Dear Mr. Adams,

I recently moved into the Capitol Apartment Complex, Unit 2008, and have enjoyed my stay the first few days. However I do have a concern about my next door neighbor.

It has come to my attention that occupants of Unit 2009 have let relatives to take up residence in their area, thereby causing a commotion late at night and in the wee hours of the morning. Moreover, my next door neighbor has been allowed to park multiple cars in the ground floor area fronting the residential units. This goes against two items in the lease agreement stipulating that no more than two individuals may occupy each studio unit at any given time, and vehicles must be parked at the space allotted for cars in the second floor of the residential complex.

I suggest that a firm reminder be issued to the residents of Unit 2009 on certain regulations that unit occupants need to comply with.

Hoping you can address these concerns at the soonest possible time


Merrill Harrow

Letter of Complaint on Workplace Harassment

A letter of complaint about harassment expresses how a person may have felt intimidated or offended by another individual’s behavior. For example, a colleague may have made offensive sexual advances.

Whether the request for sexual favor or oth

er forms of conduct of a sexual nature that unreasonably interferes with the concerned employee’s work and causes anxiety, is distasteful and frowned upon in most work settings.

The next logical step may be to write a formal letter of complaint that is assertive but not emotional, addressed to the Human Resources Department head or office manager. Usually, a reasonable timetable to allow an investigation and interviews on the people concerned may be set.

This is necessary before the aggrieved party considers other options. Here’s a sample letter of complaint on workplace harassment :


December 2, 2010

Ms. Lizanne Uychaco Human Resources Department Head Empire Investments Company New York, New York 12345

Ref: Harassment in the Department

Dear Ms. Uychaco,

I am writing this letter to inform you about the harassment I was subjected to by my colleague, Mr. Robert Smith.

On various occasions in the past, Mr. Smith has been making lewd jokes before corporate meetings and casual encounters in the office. Last evening, though, he went a step further while I was busy rendering overtime work, touched me in private parts, and then forcibly kissed me. This offensive conduct is unwelcome. The harassment went way beyond my tolerance levels.

In all the 10 years that I have been working for the company, this is the only time I have encountered such a problem. It has caused me emotional distress. I therefore request that your office look into the matter, issue a warning to Mr. Smith, and consider possible change of work assignments for myself or for him.

I hope you can attend to this matter at the soonest possible time and take the necessary action.


Andrea Solis

Letter of Complaint About a Faulty Product

A letter of complaint about a faulty product cites defects of flaws in a product that has just been purchased, and which in no way was caused by the consumer. The flaw may reflect that the product was in poor condition or had a defect, even before th

e purchase was made.

The purpose of the letter is to ask the company to rectify the situation by replacing the faulty merchandise with one that’s in good working condition, or refund the customer.

To write an effective letter of complaint about a faulty product and get the desired action, express your points concisely and politely, and be ready to substantiate your complaint. A letter of complaint about a defective product must include what the item is, the date of purchase, the retail store or branch address where the item was purchased, and what the defects are. Here’s a sample of a l etter of complaint about a faulty product :


, January 01, 2011

Nancy Hampton Suite 2508, 25th Floor Pacific Plaza 410 Des Vex Road West Hong Kong, Alaska 99873

Ms. Ana Liu Customer Service Head Union Department Store 3/F., Block 2, Tai Ping Industrial Centre, Juneau, Alaska 99873

Dear Ms. Liu: Last November 28, I bought an electric tie rack at Union Department Store — the TR200 Electronic Rotating Tie Rack. After setting it up at my house on the day I purchased it, I discovered that the built-in light of said tie rack does not automatically switch on at the touch of a button, the way it’s supposed to do after the first try. Moreover, instead of a quiet, powerful motor, the device makes a jarring sound. Attached is a photocopy of my receipt.

The TR200 electronic rotating tie rack that I purchased from your store did not live up to its claims. Hence, I am requesting for a replacement in good working condition. Otherwise, I would like a refund. Sincerely,

Nancy Hampton

Complaint Letter on Radio &amp;amp;amp; TV Broadcast

Listening to the radio and watching TV shows are some of the pastimes of people when they are at home. The problem is, there are times when the show presented in an immoral matter.

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To stop the show from airing, a person can submit a letter to complai Weight Loss Ebook

n about a radio or television broadcast.

A Complaint Letter is essential to inform inappropriate shows to any TV or Radio Stations. If these shows present violence, sex and religion in a ridiculous matter, then people can submit letters as long as it was sent 20 days after these shows are first aired.

You need to write down all the inappropriate parts of the show and what apology do you wish for the broadcaster and station to do.

Here is an example on a complaint letter about a TV show and its content:


, September 9, 2009

Donna Carter TV Host LIT TV 1206 Upton Avenue Portland, ME 04101

Dear Ma’am,

I send you this letter to inform you how dismayed I am after seeing your TV show “The Donna’s Show” last September 5 on 5:00pm. One of your show segments features “Lucy”, a single mother who is addicted to drugs and sex. I don’t like the portrayal of women in your show about single mothers that always love sex and having fun. I also think that the woman is swearing in front of the camera saying things like “bull_ _ _ _”, “mother_ _ _ _” and “_itch”.

Truly, I am offended because I am a single mother myself. The segment was not edited fully because I can still see how the words come out of her mouth and hear the ending syllables. I and my kids loved the show, so it was very devastating for me to see such a thing.

I would like to see the station making an apology about the show segment. Please also show the proper warnings and edit the segment more fully next time.

Thank you and I hope to take action as fast as possible.


Jasmine Wood

Complaint Letter on Receiving Damaged Goods

Writing a complaint letter for receiving damaged goods that has been paid for requires tact and firmness. This type of letter is normally addressed to the head of customer service or manager if the product or service was purchased from a big company. Some letters may rant emotionally about poor service or product flaws, which should not be the case. An objective approach is better. Complete information (including date of purchase, which specific store branch/location the product was bought from, the model and name of the item) must be provided in the letter along with the complainant’s contact telephone numbers and address.

A photocopy of the receipt may be attached. The official receipt may be presented later on when the customer is requested to personally drop by the office of the company where the merchandise came from. The letter of complaint about a faulty product or inferior service must mention the problem clearly, and skip irrelevant details. Such a letter aims to get a replacement item or a refund. In some instances, an apology is in order. Here’s a sample complaint letter on receiving damaged goods :


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Dec. 2, 2010

MR. HARRY ABRAM Mezzanine Floor Mandarin Oriental Hotel Hong Kong, IA 53421

Dear Mr. Abram:

Yesterday, December 1, I ordered a stylish-looking diamond cross pendant with silver chain for my wife and settled the payment online using my PayPal account. Your jewelry store at the Mandarin Oriental Hotel was referred to me by colleagues who said you carried one-of-a-kind vintage jewelry pieces made of the finest materials. Imagine my surprise when, upon receiving the package, the diamond encrusting the bottom part of the cross fell off.

Attached is a copy of my online transaction details. I hope you can replace the diamond pendant necklace at the soonest possible time, or issue a refund. I may be reached at +852 3602 2001. Sincerely Yours,

Bernie Johnson Customer

Letter to Complaint About Community Problems

Writing a l etter to complain about the community , aims to spur government officials or public service agencies to action. There are occasions when citizens feel the need to bring problems to the immediate attention of community leaders. A complaint letter about community problems is a formal way to do it. This type of letter should clearly and concisely state details about the grievance or issue of public concern.

There is no need to beat around the bush nor use flowery words with this type of letter. Simply go straight to the point after the initial greeting and brief introduction of the problem. The letter-sender may begin by citing his/her particular community or residential area, and then cite the main point or the complaint itself. The letter-writer may then immediately indicate the proposed course of action or offer assistance.

Here is an example of a letter complaining to the chief of traffic in a bustling city.

December 2, 2010

MR. DAVID JONES Traffic Chief City Hall New York, NY 10007

Re: rise in accidents from speeding vehicles in New York

Dear Officer Jones:

Along with other concerned citizens of New York City, I have observed that there is an urgent need to enforce a new speed limit in New York City. We have also noted the necessity of improving the traffic light system, particularly along Pennsylvania Avenue. It has come to the attention of residents in this area that the increase in vehicular accidents in said part of New York City has been due to speeding vehicles.

The fact that there are few traffic lights along Pennsylvania Avenue has also contributed to vehicular accidents.

We believe that these are pressing issues since public safety – both of individuals in our area as well as motorists — is at stake. We request for your immediate action on the matter.

Sincerely Yours,

Kevin Thomas

Letter of Complaint on a Delayed Order

A letter of complaint for a delay in the arrival of goods ordered, or for a requested service to be provided, seeks not just an explanation but action. Complaint letters of this type looks for results while expressing disappointment and/or dissatisfaction.

It’s best to write in a clear and polite manner to receive the attention deserved or the desired action. A letter of complaint about a delayed order must be addressed to a senior manager of the company, such as the head of Customer Relations or Chief Executive Officer. In certain cases, like if you ordered merchandise online, you need to allow several weeks before lodging a formal complaint about delayed delivery.

A standard letter of complaint regarding a delay in the delivery of an order will usually require a follow-up call or email to inquire about reasons for the delay. Here is a sample letter of complaint about a delayed order :

December 3, 2010

The Customer Service Manager Seasonal Impressions 864 Bridle Creek Dr Jordan, MN 12345

Dear Sir/Madam:

I browsed your website on November 1, 2010 and found some items I liked. I immediately placed an order for LED Cascading/Snowfall Christmas lights. That was over four weeks ago. The Christmas season is here, but I still have not yet received the item I ordered. As you can see from the attached photocopy of my transaction details, I paid extra for a rush order.

Your website assures prompt delivery of orders on completed transaction. My credit card company has confirmed that the exact amount of the items I purchased had been billed to my account, but I have yet to take receipt of the item I ordered. I have requested for my LED Cascading/Snowfall Christmas lights to be delivered by parcel to my residential address at 175 Daffodil Street, York, KS 55211.

If the item has already been sent out, please furnish me with the delivery tracking number. Please call me at (465) 896-5555 regarding the status of my order. I hope to hear from you soon.


Aman Hapi

Letter of Complaint on Billing Error

A letter of complaint about a billing error must be sent at the soonest possible time, and must be written in a courteous, yet firm manner. Note that errors (like in the case of wrong amount or missing quantity of goods received as shown in the sales invoice) are usually not intentional. The facts must be double checked and only the relevant details must be included in the letter.

The main purpose of a letter of complaint about a billing error is to immediately bring to the Collection Officer that an error was made while processing the bill. A common example is double charging of a customer for a single credit card purchase, which is reflected in the billing statement. In this case, a customer service officer may be called, upon receipt and after reviewing the credit card billing statement with the error.

The transaction report and billing statement may then be faxed to the credit card company along with the letter of complaint. Once the error is acknowledged, the equivalent amount may be offset in the succeeding credit card statement. In other cases, like when a guest checks in at a hotel and is given a billing summary, any error may immediately be checked and brought to the attention of the front desk manager.

Here is a sample letter of complaint for a billing error:

Dec. 1, 2010

MS. JANET CELIA Front Desk Manager St. Regis, Shanghai 889 Dong Fang Road, Pudong China

Dear Ms. Celia:

I am writing this letter to point out an error in my hotel bill summary that I requested from the front desk clerk. I would like to bring to your attention that I checked in on November 30, but the summary indicates that my check-in date is November 29.

The billing statement therefore shows that I am being billed an additional night at St. Regis, Shanghai. Kindly investigate this matter and correct the billing error before I check out this evening.

Sincerely Yours,

Terry Carroll Hotel Guest

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